Help center

Shipping

Do you ship internationally? 

Yes, we ship internationally. Additional shipping costs may apply.

How much is shipping to my country?

We ship to everywhere that we legally can, If your order is between 0.1 - 2.0 lbs, you will qualify for our USPS First Priority service. The service comes with tracking and up to $100 of insurance. If your order is 5.1 pounds and over you will have other options. Shipping prices are based on the weight of your order and will be automatically calculated before you check out, so you'll know exactly how much you'll be paying before finalizing your order. Prices are set by the carrier, and you'll see all of the shipping options listed in the shopping cart when you are ready to check out. Just enter your city and country into our shipping estimator. Remember, international shipments do not include import and customs tax that you may incur once the package arrives in your country.

I provided a wrong address, how do I change it?

If you need to update your address, please simply email us at contact @ epdesignlab .com and we will respond to you within 48 hours.

Return Policy

How do I return a product?

If you would like to return a product, please simply send us an email at info@epdesignlab.com or send us a message here (include a link to an online form). Please be sure to include the following details:

  1. Order number
  2. Date of purchase
  3. Would you like to exchange or return your product?
  4. Reason for return

We will reply to you within 24 hours with further instructions on how to proceed.

100% money-back gurantee

Customer satisfaction is our number one priority and we stand by our 100% Money-Back Guarantee on products purchased directly from us. If you are not happy with your purchase, simply notify us for a full refund or exchange within 30 days of the purchase date.

Please note that if you purchased the product from a retailer or other vendor and are not satisfied, you must follow their return policy and contact the seller at the place of purchase.

Payment

What payment methods do you offer?

We offer the payment methods listed below:

How do you secure my financial information?

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement ( https://www.shopify.com/legal/privacy ).

General Questions

How often do new E.P. Light Collections come out?

New E.P. Light Collections are unvieled several times throughout the year. Be the first to know about our new designs by signing up for our newsletter.

Is the LED light built into/inside the bulb or the wooden stand?

The LED light is built inside the bulb. Light bulb is equipped with E27 screw socket and compatible with any other light base.